Assessing business impacts of electronic purchase-to-payment cycles (i.e. electronic purchase orders, invoice handling and payment) can become a difficult task without proper tools. It is not always clear the way the Information Technology enabled operational performance improvements create business value (= money) for businesses and . organizations This contributes to two major problems: first, since organizations cannot see the possible payoffs of digitizing these activities, they may be reluctant to adopt INFORMATION technology applications.
http://realtimeeconomy.net/blogs/show/1/3/97/Measuring_the_business_value_of_IT_in_purchase-to-pay_-_Heikki_Lempinen
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